Strengthen Your Reputation with Effective Review Management

A roofing company had built its reputation through years of high-quality service, and they had the reviews to prove it.

The company maintained an impressive rating on Google Reviews, but managing reviews across multiple platforms like Yelp and Facebook became a challenge as they expanded. The owner and team were spending hours each week manually responding to reviews, both positive and negative.

While they wanted to acknowledge their customers, they found it hard to keep up with the volume, which in turn was affecting their response times. Moreover, they weren’t capitalizing on these reviews by leveraging them in their marketing efforts.